Team Lead Customer Support (m/f/d)

Your missionAbout ClearOpsClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey.The RoleAs the Team Lead Customer Support, you will manage our support team, ensuring our customers receive exceptional service. You will combine hands-on technical support with leadership responsibilities, optimize processes, and drive continuous team development.Your profileKey Responsibilities:Lead and manage the Customer Support team (both technically and organizationally)Ensure high levels of customer satisfaction and service qualityPrioritize and escalate customer inquiries where neededCoach and develop team members to improve their skills and performanceCollaborate closely with Product, Engineering, and Customer Success teams to enhance our product and customer experienceAnalyze support data, identify trends, and derive actionable improvementsSupport the selection and implementation of support tools (e.g., ticketing systems)Who You Are:3+ years of experience in technical customer support or a similar role, including at least 1 year in a leadership positionStrong technical mindset and passion for technologyExcellent communication skills in English (C1 level)Strong organizational and problem-solving abilitiesExperience working with Zendesk Support and Knowledge. Additional ticketing systems are a plus (e.g.Jira, Salesforce)Ability to balance strategic thinking with hands-on executionKnowledge of supply chain processes, data analytics, or SaaS solutionsSQL or database knowledge is a plus but not mandatoryFamiliarity with product development and testing processesWhy us?ClearOps is a hidden champion on a strong growth path in the supply-chain-software industry. As part of ClerOps, you will be benefitting in several ways:Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.TEAM: Joint team events, such as Culture Week. Workation: Combine vacation and work and work from wherever you want. Are You Ready to Make an Impact?If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey.Make sure to follow us on Instagram to stay up to date!About UsAt ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, dealers, and machines to predict the demand for parts and services in ways never seen before, ensuring that machinery never stops working. As a young, ambitious team of 50+ experts spread across Munich, Lisbon, San José, and Atlanta, we're passionate about personal growth and professional impact.