Team Leader (Rooms Controller) - Front Office - Jumeirah Al Naseem

Job DescriptionAbout Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.About Madinat JumeirahSet along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.About The JobAn exciting opportunity has arisen for a Team Leader (Rooms Controller) to join Jumeirah Al Naseem. The main duties and responsibilities of this role include: Coordinate daily room allocations with Front Office, Housekeeping, and Reservations to optimize inventory usage Pre-assign rooms based on guest profiles, prioritizing VIPs and repeat guests, and manage room moves tactfully Monitor and update room status in the system, including changes like early departures, extensions, or maintenance issues Liaise with Housekeeping and Engineering to ensure timely room readiness and resolution of maintenance concerns Support Front Office during peak times and collaborate on upselling and upgrade opportunities to boost revenue Prepare and share daily operational reports, attend briefings, and ensure all actions align with brand standards for guest experience About YouThe ideal candidate for this position will have the following experience and qualifications: Experience in as Rooms Controller in a large 5-star property Highschool diploma or general education in Business Administration preferred Strong Organizational skills Fluent in written and spoken English; proficiency in additional languages is desirable About The BenefitsAt Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.Benefits Include Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Company-provided shared accommodation Comprehensive healthcare and life insurance coverage Paid annual leave and flight from your home country Performance-based incentives tailored to your role Competitive tax-free salary paid in UAE Dirhams (AED)