Technical Help Desk Representatives

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!The RolePositions: 3 temporary positions available (high chance of extension or going permanent)Duration: 6 month assignments Start date: 24th November Hourly rate: $26.54 per hour + 8% Holiday pay These shifts are 4 days 10 hours Must be flexible with days and hours throughout the weekThey operate 7 days a week between the hours of 7am and 10PM. Potential weekend work.3 weeks of paid trainingCentral Wellington location in a modern officeJoin a diverse, fun, and supportive environmentAs a Technical Customer Support Representative, You WillBe the first point of contact, providing technical customer service over the phoneTroubleshoot technical issues with customersLog incidents and manage support processesSound like you?RoleThe ideal candidate will have a solid background in customer service or contact centres. To succeed in this role, you MUST have:Experience in a call centre environment (preferred)Previous experience in a customer-focused role (essential)Strong communication skills – both written and verbalExcellent system skills and a confident understanding of technologyProblem-solving skillsClear criminal history and credit checkNZ residency or citizenshipAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsCustomer service, call centre, contact centre, technical helpdeskQualificationshigh school graduateeducationCollege/Pre-University&CC