Technical Service Specialist, Istanbul, Türkiye

Are you passionate about technology, skilled in problem solving, and motivated to deliver outstanding service? Join our team in Türkiye as a Technical Service Specialist and become a key technical expert supporting our Service Partners and customers. In this role, you will combine hands-on training, technical competence, and strong customer orientation to ensure exceptional service quality.Your area of responsibilityPlan and execute Technical Trainings for our Service Partners to ensure high-quality serviceProvide technical support to the Partner Network (phone, email, etc.)Receive, prioritize, and manage incoming service requests and dispatch partnersCoordinate and handle installation servicesConduct tandem visits (on-the-job trainings in the field)Support customer tandem visits when requiredContribute to long-term improvement of product and service qualitySupport exhibitions, trade fairs, and industry eventsConduct product analysis (recalls, faults, retrofits)Support workshop activitiesManage service management tools (JIRA, Salesforce)Perform administrative tasks in CRM and ERP systemsYour profileEducation in Electrics, Electronics, Mechatronics, or a similar technical field (technician or engineer)Experience in technical service and working with dealer/distributor/service partner networksKnowledge of didactics and training methodsAbility to explain complex technical information in a clear and understandable wayDiplomatic, patient, and always attentive to customer needsProactive, enthusiastic, open-minded, and strongly customer-orientedAccountable, self-managed, and confident in decision-makingStrong presence, self-confidence, and persuasivenessSolid IT skills (MS Office; SAP and CRM systems preferred)Willingness to travel and a valid driver’s license BStrong verbal and written communication skills in Turkish and EnglishWhat counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.If you have any questions, please contact Vildane Hasani.