Technical Support Analyst

JOB DESCRIPTIONInsight Global is looking for a Technical Support Analyst for a 12-month, remote contract with a high possibility for conversion to permanent. this resource will provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.REQUIRED SKILLS AND EXPERIENCE• Knowledge of troubleshooting Windows Operating Systems and WKS• Basic knowledge of TCP/IP network operation• Basic Knowledge of Active Directory operation and troubleshooting• 2 year Diploma program in Information Technology or or Bachelor Degree in Computer Science or equivalent experience• Very strong customer service ability and communication skills. NICE TO HAVE SKILLS AND EXPERIENCE• Windows command line, Powershell, proficiency- Windows server experience• Detailed knowledge of TCP/IP and OSI model• CCNA – Cisco Certified Network Associate• Experience working in a Support Center• Proficiency in Troubleshooting Active Directory• Experience providing technical support in a collaborative environment.- LINUX experience- Programming/coding experience