Technical Support Engineer (Shifts)

Do you have a passion for solving complex, technical issues? Are you skilled in handling customers? If so, we are looking for a number of Engineers for our Technical Support Department at the Data Center in Haarlem.The DepartmentOur Technical Support Department (TSD) is part of the Customer Care organization and is the glue between our 1st and 3rd level operation teams. We have 7 teams, including 2 day teams, in a rotating 24*7 shift.What is the role about?Your role at the Technical Support Engineer (TSE) will include:Handling incoming service requests and incidents through phone, chat and/or our ticket systemYou have a talent in handling incidents, changes and problems for our customersResolving 2nd level technical issuesLiaising with 1st level & 3rd level teams in order to find correct solutionsKey ResponsibilitiesAre you passionate about customer satisfaction and handling complex technical issues? If so, we are looking for Engineers with:At least 1 year of experience in a technical support roleLinux knowledge is a plusKnowledge of Hardware ( Servers, RAM , HDD ) is a big plusAbility to handle customersAny knowledge of Windows would be advantageousFluent English communication skills are a mustAvailable to work in rotating shiftsEligibility to work in the NetherlandsBenefits IncludeParticipation in annual company bonus scheme and company pensionInternet allowance and travel allowanceWorking from home policy Lease bike plan25 days of paid time off (and the option to buy or sell up to 5 more days) Free lunch, parking, and fresh fruit provided when in the office Attractive relocation packages and an agency that takes care of the entire visa processAccess to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more Monthly after work drinksA multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference Ready for the next step?If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at life at Leaseweb. For questions, please reach out to Danisha Ardilla, Talent Acquisition Specialist, at: d.ardilla@sg.leaseweb.comWe directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications.