Technical Support Representative

Company Description CliniSoft is a leading provider of advanced medical and clinical software applications, known for their seamless integration with the latest hardware technologies. The company is dedicated to designing user-friendly solutions that empower healthcare professionals. Committed to innovation and excellence, CliniSoft aims to enhance operational efficiency and patient care outcomes. CliniSoft has established a trusted reputation in the medical software industry by continually adapting to meet the needs of modern healthcare. Role Description This is a full-time on-site role for a Technical Support Representative located in Alexandria, Egypt. The Technical Support Representative will be responsible for providing customer support, ensuring customer satisfaction, resolving technical issues, and troubleshooting system-related queries. The role also includes leveraging analytical skills to diagnose and solve technical problems effectively. Qualifications Proficiency in Customer Support and Customer SatisfactionStrong Technical Support and Troubleshooting skillsWell-developed Analytical Skills for diagnosing and resolving issuesExcellent verbal and written communication skillsAbility to work collaboratively in a fast-paced environmentBachelor’s degree in Information Technology, Computer Science, or a related fieldPrevious experience in technical support roles is an advantageFamiliarity with medical or clinical software is a plus