Technical Support Specialist with German

Location: Katowice, Zabrska 19 – Global Office ParkContract type: Full-time employmentWorking hours: Monday to Friday, 10:00 AM – 7:00 PM (no weekend shifts)Salary: 7,500 PLN gross/monthWork calendar: According to the German calendarAbout the roleWe are looking for a Customer Technical Support Specialist fluent in German to join our international team in Katowice. You will be the main point of contact for our German-speaking customers, providing professional technical assistance and ensuring a high level of customer satisfaction.Key responsibilities- Customer support: Handle calls and emails, assisting customers in resolving technical issues.- Problem-solving: Use your technical understanding and analytical mindset to deliver quick and effective solutions.- Data entry: Ensure accuracy and attention to detail when inputting data into internal systems.- Relationship building: Develop and maintain trustworthy, long-term relationships with customers through professional and empathetic communication.Requirements- Fluency in German (C1 level) – you will be communicating directly with German-speaking customers.- English (B2 level) – for internal communication and training.- Strong communication skills, openness, and a customer-oriented attitude.- Willingness to learn and grow – we value curiosity and continuous development.Offer- Stable, full-time employment contract- Fully paid 5-week training program, combining hands-on learning with mentor support.- Comprehensive benefits package, including:- Private medical care (LuxMed)- MyBenefit cafeteria program- Life insurance- Language training opportunities- Career growth opportunities – we recognize your achievements and provide clear paths for professional advancement.By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.