Terminal Manager

About UsWe are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience.We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.Job SummaryThis person is responsible for leading and developing associates with a focus on motivating, mentoring, and coaching. (S)he is accountable for engaging their team to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Terminal Manager will ensure that daily departmental goals are met to achieve established objectives in Safety, Service, Quality, and Cost.Key ResponsibilitiesGuide and direct hourly associates to meet or exceed operational goals. Monitor performance and provide coaching, mentoring, and employees developmentManage, direct, and recruit independent contractorsFocus on Independent Contractor Partnerships (Profitability & Compliance)Leverage Key Performance Indicators (KPIs) to make ongoing improvements and enhancementsTake ownership of hub inbound and outbound operations including: Staging, deluxing, repairing, returns and claims. Ensure audits take place for all orders for following days deliveriesAccountable for maintaining on-time shipments, people utilization and damage. Provide periodic reports and ensure accurate communication to all employeesCommunicate policies to associates and act as the primary information source for the team. Maintain compliance, operational consistency and take corrective action when neededEnsure world class service for internal/external customersMaintain health and safety standards as well as promote a positive health and safety culture within the organizationWeekly ride behinds in field with teams to ensure client satisfaction and trainingActively route monitor teams from the roadDirect and oversee job assignments. Plan daily, weekly, monthly, and peak season labor schedulesAchieve financial plans and budget objectivesActively promote and live our mission, vision, company values and leadership principlesEducationBachelor's degree in Business, Operations, Supply Chain Management or related field preferredRequirements3-5 years of relevant distribution management/leadership experienceMinimum of 5 years of Final Mile/Last Mile delivery experienceExperience managing, recruiting, and working with independent contractorsStrong ability to communicate effectively (written & verbal), with excellent interpersonal and customer relations skillsHighly organized and process orientatedExperience working with furniture preferredAbility to multi-task effectivelyAbility to lead large groups of individuals in a high-pressure, fast-paced environmentHighly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)Warehouse Management System (WMS) experienceBasic quantitative/financial analysis skillsExemplifies strong ownership over projects from start to finishCross-functional collaborationPhysical RequirementsThe Terminal Manager role may involve physical activities such as walking, standing, and occasionally lifting and carrying objects up to a certain weightLifting and Carrying: Ability to lift and carry up to 75 pounds regularly and occasionally lift and carry up to 100 pounds with assistanceStanding and Walking: Ability to stand and walk for extended periods throughout the workdayPushing and Pulling: Ability to push and pull wheeled carts or pallet jacks loaded with merchandiseBending, Stooping, and Reaching: Ability to bend, stoop, and reach overhead frequentlyPhysical Stamina: Demonstrate physical stamina and endurance to perform repetitive tasks in a fast-paced environmentManual Dexterity: Ability to handle and manipulate small parts or delicate items with precisionFlexibility to work extended hours or weekends when necessary to address urgent operational needsJob Type: Full-timeBenefitsMedical/Dental/Vision Insurance401(K) PlanLife InsurancePaid HolidaysPaid Time Off (PTO)