Training Support Specialist ( Ayda.my )

About AYDAAyda is Malaysia’s first digital enablement platform built specifically for HRD Corp Training Providers. We help training companies modernise, streamline, and scale their operations through smart automation, PDPA-aligned workflows, and seamless HRDC documentation management.Our platform is trusted by training providers across soft skills, technical, corporate, and specialist industries — enabling leaner teams, faster programme launches, and enterprise-grade accuracy.As we continue to grow, we’re expanding our team to support training providers in adopting digital best practices and maximising the value of Ayda.Job Description: Training Support SpecialistWe are looking for a proactive and service-oriented Training Support Specialist to join our Ayda team.This role is central to ensuring that our training provider clients experience a smooth, professional, and supportive journey — from onboarding to operations.The ideal candidate enjoys working with people, is highly organised, and takes pride in delivering clear and reliable customer support.ResponsibilitiesParticipant & Client Communication• Communicate with training providers and participants regarding programme details, updates, and requirements.• Follow up with clients to ensure they have everything they need to run successful HRDC programmes.Onboarding & Enrollment Support• Assist training providers in setting up their Ayda accounts and understanding platform workflows.• Guide users through enrolment steps, documentation requirements, and system navigation.Operational Support• Provide support before, during, and after training programmes to ensure smooth execution.• Help troubleshoot basic platform-related questions and escalate issues when needed.Feedback & Improvement• Collect feedback from users and participants to help refine Ayda’s features and support processes.• Identify common challenges faced by users and propose improvements.Administrative & HRDC-Related Tasks• Coordinate training schedules, documentation, and compliance requirements.• Assist with HRDC grant-related applications, reviews, and documentation preparation.• Prepare training materials and maintain accurate records.Requirements• Strong communication and interpersonal skills• High attention to detail and strong organisational ability• Experience in customer service, support, training coordination, or administrative roles preferred• Familiarity with HRDC processes is a plus (not mandatory — training provided)• Comfort with digital tools and software platforms• Ability to work independently and collaboratively within a small, fast-moving team• Positive attitude, patience, and willingness to learn