Underwriter (Nelspruit)

Job PurposeResponsible for underwriting in accordance with Hollard’s underwriting guidelines, delivering first-call resolution, enhancing broker and client satisfaction, and supporting cost efficiency through effective risk management of policies.Key Responsibilities Ensure adherence to underwriting guidelines and standard operating procedures: Assess new business risk in accordance with business underwriting guidelines. Manage new business acceptance and declinature of risk. Provide technical underwriting expertise on underwriting referrals Manage re-insurance referrals placements. Act within the agreed mandate in terms of discount, acceptance of risk etc. Manage endorsements, renewals, multi-claimants, refunds and day-to-day queries Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously Follow the company standard operating procedures on all risk management processes Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF). Escalate queries or deviations from SOP to relevant managerAct within mandate from the relevant manager in terms of acceptance and rejection of risk. Ensure that correct policy documents are sent to the clients. Deliver reliable underwriting support and customer service to the various claims departments and improving the overall customer experience. Establish and nurture relationships with internal and external stakeholders. Identify problems encountered by clients and propose medium- and long-term resolutions. Proposing new ways to improve technical functionality to facilitate service to meet SLA. Foster and encourage collaboration within the team.