Venue Bookings Officer

About Us At HounslowWe’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About Our Commitment To Diversity And InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.Our BenefitsAbout The RoleThe role is based in the Venues Team which provides a customer focused, proactive and transparent Public Venue support service for the community over multiple sites within the London Borough of Hounslow.You will support the General Manager (Public Venues) in delivering a smooth and efficient service for customers of the Public Venues. Support the venue team with all aspects of event planning, on site delivery, invoicing and post event analysis.The role works closely with the facilities management service with regards to maintaining a welcoming and safe building for customers and staff.This role will require some weekend and evening work as part of your working week.Key Responsibilities: To accurately operate a range of payment systems, taking customer payments. To ensure that all information relating to Venue hire is checked and authorised, and privacy protected.Ensure all customer sales and bookings are managed promptly and correctly under our Service Level Agreement. Assisting customers in their choices, liaising with relevant technicians and other services, supporting the right choice of venue for each customer.To work on site as part of the venues management service with regards to, controlling, maintaining and reporting Health & Safety and Fire Safety issues at venues at all times.About The Team You’ll Be Working InThe Public Halls (Venues) team deliver events and bookings across the Borough, primarily at Chiswick Town Hall, Isleworth Public Hall and Feltham Assembly Hall. Please visit Hounslow Connect to find out more information about the venues.About YouThe top 5 things about you that are most important: You will bring a broad experience in customer services, whether in leisure, hospitality, or a customer facing industry. You know how to communicate, expertly, both with customers and with your team. We as a team need to deliver on our promise and function to our community and customers, always with transparency and following a fair for all approach. You have great attention to detail and can prioritise tasks and manage your time effectively. The Public Halls have a busy calendar so we need to be meticulous in our records and time keeping to ensure we provide a smooth service. The Council comes with an opportunity to grow and progress. You will have a desire to further develop and train and take on extra responsibility in the future as the service and team evolves. You have an understanding of safe event management and work practices and put health and safety at the front of all that you do in the role.Knowledge And Experience: Experience in the leisure or hospitality industry desirable. Understanding of relevant health and safety and employment legislation. Excellent verbal and written communication skills, including the ability to influence and persuade. A strong understanding of customer service in events. A background in leisure, event planning, booking systems desirable. Experience in the hospitality/leisure/event planning industry desirable.Read more about the work you’ll be doing in the Role Profile.Essential Qualifications: A strong understanding of customer service in events. A background in leisure, event planning, booking systems desirable. Experience in the hospitality/leisure/event planning industry desirable.Essential For The Role:Enhanced DBSWhen Interviews Will Be Held And Who To ContactThe key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Email: Interviews for this job will be held during week commencing late March 2026.Email: Interviews for this job will be held during week commencing late March 2026.