Virtual Cruise Booking Agent

Title: Virtual Cruise Booking AgentJob Type: Full-time / Part-time / RemoteLocation: Remote (Work from Home)About Us:At Destination Knot, we specialize in creating unforgettable cruise experiences by offering expert travel planning services. As a trusted name in the travel industry, we are committed to providing exceptional customer service and seamless booking experiences. We partner with top cruise lines to ensure our clients receive the best deals, amenities, and tailored itineraries.Job Summary:We are looking for a detail-oriented and customer-focused Virtual Cruise Booking Agent to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills.Key Responsibilities:Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platformsProvide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirementsProcess bookings and payments while ensuring accuracy and compliance with company policiesMaintain strong relationships with clients by offering personalized service and follow-upsStay updated on cruise line promotions, policies, and travel regulationsCollaborate with cruise partners to secure the best deals and exclusive perks for clientsAddress client concerns and troubleshoot any booking-related issues professionallyUpsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodationsQualifications:Previous experience in travel sales, reservations, or customer service (preferred but not required)Strong knowledge of cruise lines, destinations, and travel industry trendsExcellent verbal and written communication skillsAbility to multitask and manage multiple bookings efficientlySales-oriented mindset with a passion for helping clients plan memorable vacationsProficiency with online booking systems, CRM software, and Microsoft Office SuiteSelf-motivated and able to work independently in a remote environmentCertification in travel or cruise industry (e.g., CLIA certification) is a plusBenefits:Flexible work schedule with remote opportunitiesExclusive travel discounts and industry perksOngoing training and professional developmentCareer growth opportunities within the companyHow to Apply:If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today by submitting your resume and a brief cover letter outlining your relevant experience and enthusiasm for the role.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.