VP, Implementation (Healthcare)

Hiring a VP, Implementation for a client in the Healthtech Industry100% remote in US only, MUST live in EST or CST states Looking for someone with previous experience scaling client onboarding programs, leading large implementation teams & Healthcare SaaS solutionsCompensation: $200,000-225,000 DOE + 25% yearly bonus & equity options OVERVIEW:The VP of Implementation will oversee all client onboarding, implementation, and technical services.Reports directly to the Chief Customer Officer, this role owns the design, execution, and scaling of implementation programs across all lines of business.The VP of Implementation will drive client success, accelerating time-to-value, improving client satisfaction, and delivering a world-class onboarding experience.This role also carries responsibility for designing a brand-new enterprise onboarding strategy, while championing digital transformation initiatives that leverage AI and automation to streamline workflows and increase efficiency.RESPONSIBILITIES:Lead, coach, and scale implementation, project management, and technical services teams, ensuring alignment with company vision and client experience goals.Build and execute a modern enterprise onboarding strategy that reduces time-to-value and elevates client satisfaction.Establish clear KPIs for implementation (e.g., client satisfaction, time-to-value, adoption rates) and consistently exceed targets.Champion digital transformation by identifying and applying AI, automation, and workflow tools to drive efficiency and scalability.Partner with Sales, Client Success, Product and other teams to scope and deliver seamless client transitions from contract to go-live.Provide regular executive-level reporting on key operational and client outcomes.Develop and retain top talent, build scalable team structures to support long-term growth.Serve as the VOC to internal stakeholders, providing strategic insights to Product and Engineering to improve solutions and client outcomes.Manage departmental budgetsMinimum Requirements:Bachelor's Degree in related field10 years of professional services experiencePrevious experience in Implementation leadership rolesHealthTech industryExperience leading very large implementation teamsSaaSCross-Functional leadership