Workshop Manager - Commercial Vehicle

Workshop Operations ManagerLocation: SingaporeOur client is a leading and well-established automotive group in Singapore, known for its strong after-sales excellence and diverse portfolio of automotive brands. Due to business expansion, we are supporting them in hiring a Workshop Operations Manager to lead daily workshop operations and drive after-sales performance.This role is ideal for an experienced automotive professional with strong operations management, technical understanding, and people leadership experience.Key Responsibilities:1. Lead Daily Workshop OperationsOversee end-to-end daily workshop activities to ensure smooth operations.Manage workshop workflow to achieve targeted throughput and external sales revenue.2. Achieve Commercial & Performance TargetsEnsure achievement of budgeted sales, gross profit (GP), and key KPIs.Monitor operational performance and implement corrective actions when necessary.3. New Vehicle Preparation CoordinationWork closely with internal teams, NVP, and external vendors to support new vehicle preparation and timely delivery.4. Technical CollaborationPartner with the technical department on troubleshooting, developing field fixes, and escalating technical trends to principals when required.5. People DevelopmentIdentify training gaps, develop staff capabilities, and ensure strong team performance.Manage a workshop team of 10 or more employees.6. Compliance & Quality StandardsUphold ISO9000 quality processes and ensure compliance with principals’ after-sales service policies.Maintain high service quality and operational integrity.Technical Skills & Knowledge:Minimum 10 years’ experience in automotive after-sales or workshop operations.Strong experience liaising with automotive principals.Hands-on knowledge of warranty processes and procedures.Proven experience managing a team of 10+ staff.Familiarity with dealer management systems (DMS), EPC, and principal portals.Education & Experience:Diploma or higher.At least 10 years of automotive after-sales / workshop management experience.How To Apply?Interested applicants, kindly forward the latest copy of your resume in MS Word format (with details of your last drawn and expected salaries) to mai.pham@kos-intl.comOnly shortlisted candidates will be notified.EA Licence No: 23C1522Registration No: R23115306