Senior Customer Service Executive / Customer Service Executive

Company DescriptionCogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia Role DescriptionWe are looking for a Senior Customer Service Executive / Customer Service Executive at SH Cogent Logistics Pte Ltd. This role will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations in their logistics needs. ResponsibilitiesMaintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled.Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates.Communicate to operations staff the customers’ trucking requirements so that operations team will carry out the trucking or shipment activities.Monitor job and provide timely updates for shipment, including updating of container details into system.Advise customers on trucking delivery schedule.Maintain monthly closing of trucking jobs.Assist in billing, issuance of debit notes and credit notes and accruals.Ensure proper documentation and filling of invoices and job sheets.Assist in permit declaration for job orders when required.Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints.Assist superior to gather data and perform reporting as and when required.RequirementsDiploma or equivalent in logistics, supply chain management, business administration, or a related field.Experience in customer service / shipping documentation role in a logistics company. Experience with TradeNet is an advantage.Able to perform overtime when necessary.Please indicate in resume the current salary, expected salary and the notice period required to serve your existing company.Other Information: Alternate Saturdays (Mon - Fri: 8.30am - 5.45am, Alternate Sat: 8.30am - 12.30pm)2 ways company transport @ Jurong EastDaily meal subsidiesIn-house gymDental, medical, insurance benefits