Workshop Sales Administrator

MAS Europe is seeking a well-organized and service-oriented Workshop Sales Administrator to support the daily operations of our workshop, customer requests, and order management processes. This role requires strong coordination skills, accurate handling of product flows, and effective communication with customers, suppliers, the warehouse, and the sales team.Key ResponsibilitiesWorkshop Support & Customer Communication Handle incoming customer calls and emails, logging requests and ensuring they are routed promptly to the appropriate teamTrack and update customers on the status of workshop jobs, orders, and expected delivery timesCoordinate with the technical team to provide basic information or escalate technical matters when neededManage service tickets, organize the workshop schedule, and ensure customers are informed about availability and timelinesMaterials Handling & Product FlowEnter and monitor equipment orders in the ERP system (SoftOne)Check and confirm product availability, lead times, and stock levels, ensuring smooth material flowCollaborate closely with the warehouse for incoming goods, deliveries, and preparation of materials required by the workshopPrepare and manage supporting documents such as offers, order confirmations, and delivery notesSales & Internal CoordinationWork jointly with Sales Team to maintain accurate customer information and internal workflow alignmentAssist in preparing quotes and basic technical/commercial documentation (based on guidance from engineers)Act as a key liaison among the workshop, sales team, and logistics to ensure high-quality customer serviceRequirements1-3 years of experience in workshop coordination, sales administration, or similar administrative roleEducational background in mechanical, electrical, or automation engineering (or relevant technical field) will be an asset. Strong proficiency in Excel (data tables, lookups) and experience with ERP systems — SoftOne is a strong plusExcellent communication skills in English and GreekHighly organized, detail-oriented, and able to manage multiple tasks simultaneouslyClear and effective communicationTeamwork and cross-department collaborationReliability & professionalismBenefitsCompetitive salary and benefits packageStable, full-time employmentPrivate health insuranceParking facilitiesHalf day off on your birthdayLong-term career growth in the maritime and energy sector