We are looking for a proactive Support Specialist to assist users and partners, respond to their queries, and share feedback to improve services. At our company, we embrace the values of "go tech" and "grow together", fostering an environment where innovation and collaboration drive success. Apply if you have a passion for helping people and good problem-solving and conflict management skills. *Main Responsibilities:
- Respond to user queries in a timely and accurate manner via phone, email, and chat;- Make outbound/proactive calls to our users and partners;- Share feature requests and effective workarounds with team members;- Gather user feedbacks and share it with our product, sales, and marketing teams. Requirements: - Strong writing and verbal skills in English language;- Passion for helping and communicating with people;- Good problem-solving and conflict management skills. *The terms of cooperation with companies of the Yango group or its partners may vary from those indicated on the website.
Please check with the recruiter for details.
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