ABA Operation Manager in Training (OMT)

Full-time DescriptionThe OM-in Training role is to train and prepare employee to become Operations Manager (OM) for current or future assigned center. The general duties of an OM-in Training shall include assisting with the supervision of center staff, recruitment and other center based administrative HR functions, compliance, facility maintenance, insurance authorizations, client intake, scheduling, communication, customer service and center budgets. The OM-T shall participate in certain leadership meetings under the strictest of confidences. Must portray company leadership and professionalism in both appearance and communication.Essential Duties And ResponsibilitiesManage the daily operations of the organization by creating and implementing policies and proceduresDirect the operations of the assigned center while supervising all staff membersAssist the VPO with the development of the organization’s strategic plans and objectives based upon identified needs of the patients.Actively participate in leadership meetingsHR: Recruiting, Hiring, Terminations, Performance evaluations, Disciplinary actionsTraining of assigned center personnel including Admin staff, BTs/RBTs, BCBAs, etc in coordination with the CD. Enforce handbook policies.Maintain and Enter employee timecard dataWork with Intake Coordinator to process incoming referrals, schedule evaluationsEstablish communication with parents within 3 days of being added to the wait list, follow up monthly.Counsel parents as needed regarding child’s progress or other issues. Coordinate pick-up/drop-off. Manage complex patient situations.Monitor credentialing status and contact parents to begin intake processCreate and maintain schedules for all staff & clients in assigned Center.Insurance verifications and prior authorizationsMaintain and update patient demographics information in CentralReachRegularly update relevant spreadsheets (Auths, Scheduling, Goals, etc)Collection of patient copays and balances, processing payment plansOrdering and securing supplies and equipmentFacility maintenance to include lawn care, building maintenance, etc Maintain cleanliness and order of Center.Vendor relationships and Invoice review and management. Manage supply expenses in line with office budgetCommunity events and Center marketingEnsure compliance with OSHA, HIPAA, and other regulatory agenciesEnsure patient satisfaction; patient issues or complaints are resolved in a timely, professional mannerCoordinate Speech, OT, PT, and other coordination servicesPhysical Demands: The physical demands described here are representative of those working with children that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may require sitting for long periods of time: also stooping, bending, and stretching for files and supplies.Occasionally lifting files or paper weighing up to 40 pounds. Requires manual dexterity sufficient to work with children, operate a keyboard, telephone, copier, and other such office equipment. Vision must be correctable to 20/20, and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods of time.Work EnvironmentThe work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Availability M-F 7:15am-5pm in centerWillingness to work some weekendsTravel required to other locations as needed (cover other OM PTO) Performance Requirements: Knowledge of principles and practices of ABA center planning and management sufficient to manage, direct, and coordinate the operation of organization Standards in Communications: Greet patients & clients, family members, and visitors in a warm, cheerful, welcoming manner (either in person or by telephone), always addressing them by name (if known), ensuring they have your undivided attention while addressing their needs at that specific moment. Promptly answer, responds, and/or documents phone messages and/or request from patients in a timely, profession.Non-Discrimination Statement The Atlanta Autism Center (AAC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. AAC complies with applicable laws regarding accommodations for qualified individuals with disabilities. We encourage individuals of all backgrounds to apply.RequirementsBachelor's degree (BA) in business, psychology, or related field. AND/OR: Minimum of 1 year leadership experience in an ABA Center; or 6 mosleadership experience at AAC. Computer skills including Google Workspace, Microsoft Office (includingExcel), and relevant ABA software systems including CentralReachSalary Description $52.5k