Account Manager Team Lead

Company OverviewFazWaz and DotProperty are Southeast Asia’s leading PropTech platforms, transforming how real estate is discovered, marketed, and sold. Operating across Thailand, Cambodia, Indonesia, Vietnam, and the Philippines, we combine a high-performance brokerage model with a powerful property portal network and tech-driven tools for buyers, sellers, agents, and developers.With 2M+ monthly users, 100M+ global property seekers through the Lifull Connect network, and ฿40B+ annual transaction value, we are building the region’s most intelligent real estate ecosystem.Role OverviewWe’re looking for a high-calibre Account Manager Lead to head our Exclusive Seller Program and Rent-to-Own seller pipelines.This is not a standard account manager role—this is a leadership track role designed for someone who will:✔ Lead a team of 4 now, growing to 20+ within 2-3 months✔ Build the account management culture, processes, and performance standards✔ Personally close high-value sellers while coaching the team✔ Elevate FazWaz’s seller experience to a world-class standardIdeal for someone with strong real estate experience, leadership capability, and ambition to scale a high-growth team.What You’ll Do1. Team Leadership & Scaling (Core Priority)Lead, mentor, and coach the current Account Manager team.Build the future team structure as we scale to 20+ headcount.Set performance expectations, KPIs, and coaching frameworks.Conduct weekly team meetings, training, and deal reviews.Collaborate with People & Culture to recruit, onboard, and develop new hires.Build a culture of ownership, speed, data-driven decisions, and high performance.2. Seller Pipeline OwnershipOversee all lead flow and team assignment for seller leads.Ensure fast response times and high conversion from lead → onboarding → contract signing.Optimize the seller qualification and onboarding process.Personally handle high-value or complex seller cases.3. Client Success & Relationship BuildingEnsure all sellers have a smooth, premium experience.Resolve escalations, objections, or negotiation challenges.Build long-term relationships to generate repeat and referral listings.Collect testimonials and improve the seller journey.4. Deal Management & Cross-Team CollaborationWork closely with buyer agents, legal, operations, and marketing.Ensure seller contracts, pricing, and documentation are accurate.Manage bottlenecks across transaction stages and drive speed to closing.5. Program Development & Process ImprovementImprove scripts, pitch decks, SOPs, and seller dashboards for the Exclusive Seller Program.Analyze conversion data and apply insights to strengthen performance.Work with Tech/Product on enhancements to seller tools and CRM workflows.What We’re Looking ForMust-Have Experience7+ years in real estate, sales, or account management (seller-side experience preferred).Leadership experience — leading teams or mentoring junior staff.Strong track record of closing deals or converting leads in high-volume sales.Fluent Thai communicator; English is a strong advantage.Skills & CharacterConfident seller communicator and strong negotiator.Data-driven mindset; comfortable using dashboards and CRM systems.Highly organized with an ability to manage multiple pipelines.Self-driven, proactive, and thrives in fast-changing environments.Passionate about mentoring, coaching, and lifting team performance.Ambitious, ownership-driven, and able to build systems from scratch.Apply if You AreA real estate professional ready to step into leadership.Hungry to build a team and shape a high-performance culture.Ambitious enough to grow with a company scaling across Southeast Asia.Ready to own your results and drive seller pipelines at a national level.