Account Receivable Supervisor

Role PurposeResponsible for setting day to day operational objectives for a team of professionals to execute Credit & Collections / Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears in line with internal and external policies and standards, regulations and compliance requirements.Key TasksResponsible for setting day to day operational objectives for a team of professionals to execute Credit and Collections and Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments and accurate recording of transactions, minimize losses and economic collection of arrearsSupervise a team of professionals and ensure the team meets critical goals and deadlinesSupport the team to ensure delivery of service to required standards, policies, targets and schedule such as SLA and internal and external customer expectationsEnsure accurate assessment of credit applications, follow-up of outstanding debts according to established collection targetAssist in monitoring the status of individual credit accounts to quickly identify and address problem debtsResolve issues outside of normal process such as difficult customers, bad debt issues, special rate calculations, etc.Resolve critical customer issues escalated by team membersIdentify opportunities for service improvements that will deliver higher quality and/or lower costSupport implementation of processes such as verification of customer credit approval, etc.Assist the team to assess and reject or authorize application, and establish appropriate repayment terms to minimize credit risk in accordance with company standardsConduct Accounts Receivable age analysis and reportingFollow up with reminder letters and emails to customers to track process claims for outstanding accounts