Accounts Lead - Transaction processing

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.PURPOSE OF ROLELead and manage all transaction processing activities across all jurisdictions, including accounts payable, accounts receivable, and collections functions, ensuring accurate, timely, and efficient processing of all financial transactions while maintaining strong internal controls and customer/vendor relationships.Key ResponsibilitiesAccounts Payable ManagementOversee complete purchase-to-pay process including vendor onboarding, invoice processing, and payment executionEnsure timely and accurate processing of vendor invoices with proper authorization and approval workflowsManage vendor relationships and resolve payment disputes and inquiriesMaintain vendor master data accuracy and payment terms complianceOptimize payment timing to maximize cash flow while maintaining good vendor relationshipsCoordinate with procurement teams on contract terms and payment conditionsAccounts Receivable ManagementOversee complete order-to-cash process from invoice generation through cash receiptEnsure accurate and timely customer invoicing in accordance with contract termsManage customer credit limits, payment terms, and credit assessmentsCoordinate with sales teams on billing requirements and customer setupHandle customer billing inquiries and resolve disputes efficiently Monitor and report on receivables aging and collection performanceCollections & Credit ManagementDevelop and implement effective collection strategies to minimize overdue receivablesManage collection activities including customer follow-up, payment arrangements, and legal actionsMonitor days sales outstanding (DSO) and implement initiatives for improvementAssess customer creditworthiness and recommend credit limits and termsCoordinate with legal teams and collection agencies for severely delinquent accountsManage bad debt provisions and write-offs in accordance with company policiesProcess Management & ControlsImplement and maintain standardized transaction processing procedures across all jurisdictionsEnsure proper segregation of duties and internal controls in all transaction processing activitiesMonitor and report on key performance indicators including processing times, accuracy rates, and collection metricsDrive process improvements and automation initiatives to enhance efficiencySupport month-end and quarter-end closing activities with timely transaction processingMaintain comprehensive documentation and audit trails for all transactionsTeam Leadership & DevelopmentProvide direct supervision and performance management for transaction processing teamDevelop team capabilities through training, coaching, and skill development programsEnsure adequate cross-training and backup coverage for all critical processesFoster collaborative team environment focused on accuracy, efficiency, and customer serviceImplement effective workflow management and task prioritization systemsSupport career development and succession planning for team membersStakeholder ManagementCoordinate with internal departments including procurement, sales, legal, and IT on transaction processing mattersMaintain professional relationships with external vendors, customers, and service providersSupport audit processes by providing requested documentation and explanationsCommunicate effectively with senior management on transaction processing performance and issuesCollaborate with banking partners on payment processing and system integrationsRequirementsEducation & CertificationsBachelor's degree in Accounting, Finance, Business Administration, or related fieldProfessional certification (CPA, CMA, ACCA) is preferredAdditional certifications in credit management or collections preferredExperienceMinimum 5-7 years of progressive experience in transaction processing or accounting operationsTeam leadership and supervision experience requiredMulti-jurisdictional transaction processing experience preferredERP system experience in AP, AR, and collections modulesExperience with process improvement and automation initiativesTechnical SkillsAdvanced knowledge of accounts payable and receivable processesProficiency in ERP systems and transaction processing modulesStrong Excel skills and data analysis capabilitiesUnderstanding of internal controls and audit requirementsKnowledge of collection techniques and credit managementFamiliarity with payment processing systems and banking interfacesLeadership CompetenciesStrong team leadership and people management skillsExcellent problem-solving and analytical abilitiesEffective communication and interpersonal skillsCustomer service orientation and relationship managementAbility to manage multiple priorities in fast-paced environmentChange management and process improvement capabilities