Administration - Switch Receptionist

Stable Role. Limitless Potential. Remuneration: $72,365.94 - $73,814.94 p.a. + Superannuation + Salary PackagingEmployment Type: Permanent Full Time 38hrsPosition Classification: Telephonist Level 3Location: Maitland HospitalRequisition ID: REQ621142Closing Date: Thursday 27th November 2025 Tentative interview date: Thursday 4th December We’re seeking a dedicated Administration Officer to join the Switch/Reception Team at The Maitland Hospital Play a crucial role in ensuring smooth access, communication and support across the entire facilityYour Day-to-Day ImpactResponsibilitiesIn this fast-paced and varied role, you’ll be the first point of contact for patients, visitors, and staff. Your responsibilities will include:Deliver friendly, efficient telephony and reception servicesProvide outstanding customer support to patients, visitors, and staffAssist with live patient data after hours to keep everyone in the right place at the right timeSupport the Emergency Department administrativelyYour Skills And QualitiesYou thrive in a busy, customer-focused environment and can remain calm under pressure. You work well in a team but are confident taking initiative when needed.Key Qualities IncludePassion for customer service and patient careAbility to stay composed and make sound decisions under pressureStrong teamwork skills, paired with autonomy and confidenceExperience using a switch system is highly valued Essential: Flexibility to work on a 24/7 rotating roster including nights & weekendsWhy You’ll Love Working at MaitlandFrom day one, you’ll feel supported and valued. Our hospital offers:A thorough face-to-face orientation program and ongoing training Guidance from your Administration Manager and an experienced teamOpportunities for professional development across the wider administrative networkAccess to Employee Assistance Program to promote your wellbeing Monthly allocated day off Annual and paid Parental Leave (Pro-rata for part time) Salary packaging options and Fitness Passport benefits to increase your take-home payThis is more than an administrative role—it’s a chance to play a meaningful part in patient care and be part of a collaborative, compassionate hospital community.Need more information? Click here for the Position Description Find out more about applying for this positionFor role related queries or questions contact Laura Boulton on laura.boulton@health.nsw.gov.auAdditional InformationAn eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. Casual opportunities may be available for recommended applicantsAt Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. Information For ApplicantsApplicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUpThis is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Connect with us on Facebook and LinkedIn!