Aftersales Manager/Director (Automotive)

We are seeking an experienced Aftersales Manager or Director to join a leading client in the car distribution industry. If you are a seasoned aftersales professional inspired by the latest industry trends, with a proven track record of developing and managing high-performing teams, this opportunity is for you! Responsibility Strategy & Operations: Develop and implement the business plan, ensure capacity requirements are met, and manage adequate parts stock across the dealer network.Performance Management: Motivate, monitor, and measure team performance using relevant KPIs.Data Analysis & Reporting: Utilize data to identify business trends and opportunities, ensuring the effective use of internal systems, and producing timely performance reports.Customer & Market Insight: Develop and maintain tools/reports focused on customer retention and market analysis (including competitor and grey market activities, if applicable).Governance & Ethics: Ensure ethical, optimized industry-best practices, processes, and systems are fully embedded and utilized throughout the organization.Team Development: Manage, assess, and develop the after-sales team through coaching, mentoring, and utilizing performance development tools.Process Efficiency: Oversee the effective and efficient warranty and goodwill process. QualificationBachelor's degree or higher in related fieldAbility to provide aftersales training effectively in both Thai and English and/or ChineseStrong understanding of aftersales operation and able to utilize specific tools for process improvementEVs Car experiences is preferred