AI Agentic Engineer

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doThis role is for an AI Agentic Engineer in End User Service Engineering, focused on driving the next wave of IT operations automation at Docusign. You will design, deploy, and monitor agentic AI solutions to proactively resolve EUS operations tickets, reduce operational burden, and integrate self-healing capabilities across IT platforms. This mission-critical role ensures a secure, compliant, and scalable AI-driven environment, directly enhancing the employee experience.This position is an individual contributor role reporting to Sr. Director, End User Engineering.ResponsibilityDevelop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using framework like Crew AI or Vertex AIIntegrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilitiesEmbed security-first principles into every agentic workflow to ensure compliance and protection of corporate assetsMonitor agent performance, impact, and coverage—driving continuous improvement and expansion of automationPartner with EUS Ops, Security, and IT platform owners to identify high-value automation opportunitiesDocument agent design, workflows, security considerations, and lifecycle managementStay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoptionContribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystemJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectationPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicBachelor’s degree in Computer Science, Engineering, or related field with 5+ years of experience, OR Master’s degree with 3+ years of experience3+ years of experience in AI/ML engineering, IT automation, or SaaS developmentExperience in agentic AI frameworks, workflow automation, or intelligent IT service managementHands-on experience working with LLMs and integrating RAG pipelines into enterprise solutionsExperience in one or more scripting/programming languages (e.g., Python, Java)Experience embedding security and compliance controls into AI or automation solutionsExperience with IT operations, incident management, and ticketing systemsExperience with Agile, DevOps, and CI/CD practicesExperience with containerization and orchestration technologies (e.g. Docker, Kubernetes)PreferredExperience with AI/ML frameworks and multi-agent orchestration platformsExperience in developing, designing or integrating front-end AI application entry points (e.g., chatbots, copilots, self-service portals) for end-user interactionAbility to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solutionsFamiliarity with zero-trust and security monitoring in SaaS and IT environmentsTrack record of reducing operational burden via automation or agentic AICertifications in AI, cloud computing, or ITSM platformsDemonstrable experience in prompt engineering and designing effective prompt strategies for LLMsExperience with cloud providers (AWS, Azure, GCP) and SaaS integration patternsStrong collaboration skills with IT, security, and business stakeholdersAbility to drive innovation and adoption of agentic automation at scaleLife at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.Applicant and Candidate Privacy Notice