Already living in Greece - Dutch Speaking Client Support Specialist - WAHA

Mercier Consultancy is actively seeking a Dutch Speaking Client Support Specialist to join our dynamic team, specifically targeting candidates who are already residing in Greece. In this unique role, you will engage with our Dutch-speaking clients, ensuring their inquiries are addressed effectively while providing top-notch customer service. Your fluency in Dutch will be instrumental in building strong client relationships and enhancing their experience.As a Dutch Speaking Client Support Specialist, you will be responsible for troubleshooting client issues, delivering product information, and ensuring seamless communication. We are looking for enthusiastic individuals who thrive in a collaborative environment and are passionate about helping others.ResponsibilitiesAssist clients in Dutch through multiple communication channels such as phone, email, and chatResolve client inquiries and concerns regarding our products and servicesAccurately document client interactions in our CRM systemCollaborate with internal teams to ensure efficient resolution of complex client issuesEducate clients on how to effectively use our products to maximize their benefitsCollect and communicate client feedback to facilitate service improvementsRepresent Mercier Consultancy in a professional manner during all client interactionsRequirementsFluency in Dutch and English, both written and spokenCurrently residing in Greece with AMKA and AFMExcellent communication and interpersonal skillsPrevious experience in customer service or a similar role is advantageousStrong problem-solving skills and attention to detailAbility to work independently as well as part of a teamClient-oriented attitude with a commitment to providing outstanding serviceFamiliarity with customer support tools and CRM software is a plusBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid TrainingAnd More...