Analyst, Payment Support

Whats The RoleResponsible for payment operations to maximize effectiveness and accuracy. Implements solutions to payment problems and oversees testing of system modifications designed to accommodate these solutions. In this role you will be responsible for identifying, analyzing and managing exceptions within the customer bill payment channels. Support all aspects of Payment Operations in order to improve workflow and operating efficiencies.What You'll DoManages and resolves customer queries (internal and external) related to all payment channels. Provides support to management regarding payment channel performance. Provides support on any actions necessary to improve or maintain service levels. Processes payment related transactions in accordance with operational SLA's Liaises with business partners (internal and external) to resolve payment channel exceptions. Manages and resolve monetary variances related to payment channels. Assists with the implementation of new procedures to maximize operational efficiency and minimize costs. Completes weekly, monthly and adhoc reports as determined by the management. Performs various testing activities to ensure payments to the billing systems are accurately recorded / updated preparing the necessary documentation of results and findings Ensures supplier performance metrics are in compliance with contractual SLA's Assists with the payment and reconciliation of Vendor invoices Handles queries/calls/ correspondences as directed from the various customer facing departments/ ACD and external areas, completing the necessary adjustments or actions as required in accordance with the company or regulatory standards Manages and maintains reconciliations of payment channel activity as required. Monitors and report on the operational efficiency of payment channels. Resolves, monitors and reports on the status and reasons for all exceptions, adjustments and disputes (internal and external). Enters information into the various financial systems as required performing appropriate validation checks to ensure correctness and accuracy. Assists in the preparation and management of accounting records, journals, ledgers and summaries in order to produce timely and accurate financial data and reports as applicable. Reconciles subsidiary ledger/books/reports to general ledger accounts, preparing journals as required on a timely basis, investigating discrepancies and notifying management of unusual or extraordinary transactions. Ensures collections by third parties are received within contractual SLAs. Ensures deposits from third parties are presented to the bank within contractual SLAs. Reconciles third party accounts to ensure all monies owed are received according to contractual SLAs. Accurately files / retrieves records with supporting documentation and assist with records retention and management where applicable. Assists management in the annual (internal / external) audit. Processes payments related transactions in accordance with operational SLAs. Consistently maintains knowledge of all billing operations processes for the region Completes any other related tasks as directed by immediate supervisor or Management.Knowledge And ExperienceAssociate Degree and sound secondary education with a minimum of five (5) CXCs or equivalent including Mathematics, English and Accounts.At least 2 years’ experience in telecommunications preferably with working knowledge in telecoms billingMust possess good report writing, presentation and interpersonal skillsProficiency in the use of Microsoft Office Suite and with exceptional experience in Microsoft Excel, Word and Power PointKnowledge of Customer Information System (CIS), SAP, other Payment processing and credit related systems.Who We AreWe are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the regionWhy join usTechnology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.