Room Division Manager

We are looking for a Rooms Division Manager to join our leadership team at Royalton Hotels & Resorts, ensuring exceptional guest experiences through the effective management of Front Office, Housekeeping, and related operational areas.At Royalton Hotels & Resorts we are epic people.Our ValuesThe success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. Be EPIC.The Rooms Division Manager is responsible for:Overseeing daily operations of the Front Office, Housekeeping, Guest Services, Bell Desk, and other Rooms Division departments to ensure seamless, efficient, and guest-centric service delivery.Ensuring consistent adherence to brand standards, operating procedures, and service protocols across all Rooms Division functions.Leading departmental teams through effective coaching, performance management, and talent development initiatives.Collaborating with Housekeeping and Front Office leadership to maximize room readiness, cleanliness, and guest satisfaction metrics.Managing budgets, cost controls, labor planning, and operational KPIs to achieve financial and service excellence targets.Driving guest satisfaction through proactive engagement, service recovery efforts, and continuous improvement strategies.Overseeing inventory management of rooms, suites, amenities, and guest supplies, ensuring an elevated experience aligned with Royalton brand standards.Partnering with Maintenance, Food & Beverage, and other operational departments to address cross-functional needs and support flawless hotel operations.Ensuring compliance with safety, hygiene, and operational regulations in all Rooms Division areas.Leading key departmental projects, audits, and process improvements to enhance operational efficiency and guest experience.The ideal candidate has:Minimum 5 years of experience in Rooms Division or Front Office leadership roles within luxury hotels or high-volume resorts.Strong knowledge of Front Office operations, Housekeeping standards, guest service protocols, and room inventory management.Proven leadership skills with the ability to supervise multi-departmental teams and manage complex operations.Experience in budget planning, cost control, and KPI monitoring.Exceptional communication, problem-solving, and service-recovery abilities.A guest-centric mindset, with strong organizational and time-management skills.Knowledge of safety standards, operational compliance, and best practices in hospitality.Don’t miss the opportunity to join one of the Caribbean’s most dynamic and fast-growing all-inclusive resort brands.