Resident Manager

We are looking for a Resident Manager to join our executive leadership team at Royalton Hotels & Resorts, ensuring operational excellence, exceptional guest experiences, and seamless coordination across all hotel departments.At Royalton Hotels & Resorts we are epic people.Our ValuesThe success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. Be EPIC.The Resident Manager is responsible for:Overseeing daily hotel operations to ensure service quality, guest satisfaction, and operational consistency across all departments.Supporting the General Manager in strategic planning, decision-making, and execution of business priorities.Ensuring all operational areas — including Rooms Division, Food & Beverage, Entertainment, Maintenance, and Guest Services — adhere to Royalton brand standards and operational procedures.Leading, mentoring, and developing operational leaders, ensuring high-performance teams and a culture of excellence.Monitoring guest feedback, service KPIs, and operational metrics to drive continuous improvement and service recovery initiatives.Supervising compliance with health, safety, and hygiene regulations across all hotel areas.Managing budgets, cost controls, labor planning, and operational forecasts for all departments within scope.Partnering closely with P&C, Finance, and F&B to align operations with organizational goals and long-term brand strategy.Coordinating and supporting large-scale events, VIP arrivals, inspections, and brand audits to ensure flawless execution.Acting as the property’s operational ambassador, ensuring a seamless and memorable guest experience at every touchpoint.The ideal candidate has:Minimum 7 years of leadership experience in hotel operations, preferably in luxury all-inclusive resorts.Strong knowledge of Rooms Division, F&B operations, and overall hotel management.Proven ability to lead diverse teams and manage complex operations with strategic focus and efficiency.Demonstrated experience managing budgets, KPIs, operational forecasts, and service standards.Exceptional communication, leadership, and decision-making skills.Strong guest-centric mindset with the ability to oversee service recovery and elevate guest experiences.Ability to thrive in a fast-paced environment, adapt to changing needs, and ensure operational excellence.Don’t miss the opportunity to join one of the Caribbean’s most dynamic and fast-growing all-inclusive resort brands.