Application Support Engineer

Job PurposeTo ensure continuous availability and optimal performance of business-critical applications by developing, supporting, troubleshooting, and maintaining software systems. The role bridges development and operations, helping eliminate or minimize disruptions to business operations.Key ResponsibilitiesParticipate in application development projects and fix bugs in collaboration with the development team, ensuring system stability and performanceProvide 2nd and 3rd line support for applications, working closely with Helpdesk and development teamsHandle incidents, proactive alerts, change requests, and service requests in alignment with enterprise architecture, production processes, and organizational standardsResolve incidents and requests within agreed service levels; provide workarounds when necessary to reduce business impact; escalate appropriately for faster resolutionMaintain communication with internal and external stakeholders providing timely updates and follow-upsCreate and update documentation regarding application functionality, support procedures, and troubleshooting in the knowledge baseSkills & QualificationsMust-HaveBachelor's degree in Computer Science, or a related field (or equivalent experience)Proficient in Object-Oriented Programming (OOP)Experience working with C#, REST APIs, .NET Core, WPF, WCF, and .NET FrameworkStrong experience with WPF and MS SQL ServerAt least 3 years in software developmentAt least 2 years in production support (application, software, or technical support)Working knowledge of relational (RDBMS) and NoSQL databasesFamiliarity with incident, problem, and change management processes; understanding of ITIL best practicesAbility to work with cloud hosting and container-based solutions (e.g. Azure, Kubernetes, Service Fabric)Preferred / PlusExperience in the supply chain, shipping, or logistics domainExposure to application integration, testing, and release managementFamiliarity with Application Performance Monitoring (APM) toolsExperience with Agile and DevOps methodologiesITIL Foundation certification would be a plus