Area Operation Head

ob TitleArea Operations Head ( Assistant Manager-Operations)FunctionRegional BusinessReporting toArea Head PurposeResponsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area Key ResponsibilitiesResponsibilitiesFinancialSupport Area Head in developing the budget for the AreaEnsure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if anyOperationalEnsure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operationsOversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operationsDrive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategyEnsure optimum productivity and utilization of fleet (feeder and milk runs) in the AreaEvaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvalsPeopleProvide direction, guidance and support to function employees in the Area to help them discharge their duties effectivelyMonitor the performance of the team on a continuous basis to identify key performersMentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline Key Result Areas and Key Performance IndicatorsS.noKey Result AreasKey Performance IndicatorsOptimize costs in the Area % reduction in Operating Costs for the area (i.e. OCPK and OCPM)Reach Enhancement Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)Drive service quality and excellence in the Area Overall adherence to area service quality in terms of Net Service Levels (NSL) Delivery performance as per transit time for all products % undelivered shipments Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups Achievement of target NPS Scores for the AreaEnsure Security of Shipments Number of open security related cases in the AreaEnsure Regulatory Compliance Compliance to all applicable regulatory requirementsDrive Operations of Channel Partners attached to the Area Operational Performance of RSPs PDAs Delivery AgentsDrive Operations Process Efficiency and capability % increase in operational productivity in the Area (measured as shipments/ employee ) % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmesEnsure Performance Driven Culture Adherence to Performance Management system timelines and guidelinesSupport Employee Capability Building % Key area positions with identified successors / potential successorsDrive employee morale and engagement Employee Attrition (%) PDA Attrition (%)