Assistant Manager, Global Travel Operations

Role profile This role is a key leadership position within LSEG’s Group Travel and Administration Team, responsible for delivering high-quality travel support across global regions while leading a team of travel professionals. The role will ensure operational excellence, policy compliance, and traveler satisfaction, with a proven focus on seamless coordination of travel logistics, including visa processing and supplier engagement.As a people leader, you will collaborate closely with the Global Operations Manager and Quality Lead to supervise service performance, identify operational gaps, and implement solutions that meet defined SLAs and critical metrics. The role serves as the first point of escalation for travel-related issues and requires a calm, responsive, and professional approach to vendor management.Beyond day-to-day operations, the role involves strategic engagement with global business partners and travel suppliers to develop analytics, dashboards, and reporting for senior leadership. Success in this role demands a blend of operational expertise, data-driven decision-making, and leadership capability within a multifaceted, fast-paced environmentKey ResponsibilitiesPolicy Execution & Compliance: Ensure consistent implementation of global travel policies and procedures across all regions, aligned with business objectives and regulatory standards.Vendor & Supplier Management: Be a great partner with travel service providers (TMCs, airlines, hotels), supervise performance, and support supplier contract in collaboration with Group Procurement.Operational Excellence & Cost Efficiency: Drive process improvements to enhance traveller experience, streamline operations, and achieve cost savings across the travel program.Risk Management & Policy Alignment: Monitor compliance with travel policies, call out deviations, and work closely with Group Physical Security to handle travel disruptions and mitigate travel risks.Leadership & Succession Planning: Lead and mentor group travel associates, delegate responsibilities, conduct performance evaluations, and support career development and succession planning.Travel Systems Administration: Be responsible for internal ticketing platforms (e.g., ServiceNow, Salesforce) and online booking tools (OBTs), handle system configurations and enhancements and represent the travel function in vendor workshops and meetings.Reporting & Analytics: Produce and analyse travel data reports, supervise monthly critical metrics, and provide insights to support strategic decision-making and continuous improvement.Partnership: Partner with internal functions including Finance, HR, Risk, and Procurement to ensure integrated and efficient travel operations.Traveler Support & Crisis Management: Deliver high-quality, first time right support for travellers, including itinerary planning, issue resolution, and emergency assistance during crisis events.Project & Service Delivery Oversight: Lead travel-related projects, ensure timely execution, maintain service levels, and proactively address delivery challenges impacting team performance.Key Skills:Project Management & Execution: Skilled in leading Travel and Admin related projects, on-time delivery, and coordinating with relevant parties.Travel Risk & Duty of Care Expertise: Proven understanding of traveller safety, risk mitigation, and global duty of care principles.Data Analysis & Visualization: Proficient in tools like Power BI and Excel for reporting, performance tracking, and decision support. Ability to empower data-led problem solving within the team and validate assumptions while influencing design decisions through measurable insight, experimentation, and continuous refinement that drives technical improvement and innovation.Leadership & Performance Management: Experienced in leading teams, setting objectives, conducting appraisals, and driving continuous improvement while help raise the standard in the team through feedback and technical guidance. Take ownership of technical outcomes, set the standard for engineering quality, and share expertise to support others while mentoring colleagues and peers, influence decisions through hands-on leadership, and build capability by collaborating across teamsCritical Thinking & Problem Solving: Able to identify business needs, develop solutions, and apply critical thinking to complex travel scenarios.Customer Engagement & Influence: Builds strong internal and external relations, with the ability to influence outcomes and drive collaboration.System & Compliance Knowledge: Familiar with travel systems (e.g., SAP Concur), data privacy, and compliance requirements.Adaptability & Flexibility: Comfortable working in multifaceted environments, handling changing priorities, and supporting multiple business locations. Enable improvements by helping others try new methods, challenge outdated practices, and reflect on outcomes across platforms used by the team.Communication & Organization: Excellent written and verbal communication skills, with strong planning and multitasking abilities. Ability to tailor communication to technical and non-technical audiences, explain design decisions and create exchanged views to support team delivery.Industry Expertise & Technical Capability: Deep understanding of the travel industry, fare structures, and technical systems, with a proactive and self-motivated approach.Risk Management: Own risk identification within Group Travel Admin and Merchandise Store Processes and implement appropriate controls to mitigate identified risk, providing insight to minimise future risk impact.Candidate BackgroundBachelor’s degree in business administration, Travel Management, Tourism, or a related field; advanced certifications (e.g., IATA, CTM) are helpful.08 + years of experience in financial services and or corporate travel operations, preferably within a global travel program or multinational travel agency, airline, or hotel group.Proficient in travel management systems such as SAP Concur, Egencia, Amadeus, with administrator-level configuration and reporting capabilities.Superb communication and vendor management skills, with fluency in written and spoken English and a professional demeanour.Strong analytical capabilities, with proficiency in Excel, Power BI, and other reporting tools to support data-driven decision-making.High adaptability and resilience, leading shifting priorities, travel disruptions, and high-pressure situations.Willingness to work flexible hours, including 24-hour shift rotations, weekend on-call support, and extended hours as required.Commitment to continuous learning and staying ahead with industry trends, system updates, and relevant training.Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.