Associate - Route Operations

JD : Associate - Route OperationsAbout CityfloCityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — wherethey can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way. Today, we run 400 buses and log 22000 daily bookings. After having established a strong product-market fit andbuilding a profitable business in Mumbai, we’ve expanded services to Hyderabad and Delhi where the commute problem is as urgent and exciting. Over the next 1 year, we plan to scale to 700 buses and 80,000 daily bookings across all cities.Cityflo is well-funded by prominent VCs—India Quotient, Lightbox Ventures. To know more, please visit the links below.Website: https://www.cityflo.com/App: https://bnc.lt/cityflo/Cityflo Blog - https://blog.cityflo.com/Funding news- https://shorturl.at/JVEGlOur journey through Covid-https://bit.ly/3wBiSZxAbout The RoleAs an associate - route operations you will be responsible for efficiently managing the fleet operations by effectively communicating and coordinating with all the stakeholders i.e the client and the drivers and Cityflo’s team members. Your role plays a crucial role in creating customerKey Responsibilitiesexperience and therefore contributing to the company's growth.Route Management And CoordinationCoordinate daily bus operations with drivers & operators, addressing operational challenges.Ensure optimal bus availability by scheduling and organizing trips for designated routes.Monitor and enforce punctuality standards for timely departures and arrivals.Customer Interaction And CommunicationRespond to client queries during bus trips through appropriate channelsCarry out Driver based meetings in client premises.Update drivers via dedicated channels on route changes, cancellations, and information.Close all route-related tickets within TAT and ensure proper documentation and resolution.Driver Training And SafetyPerform pre-trip bus audits to maintain safety and operational standards.Maintain driver discipline during trips, provide guidance & conduct training sessions on routes and protocols.Address and resolve driver app-related queries on a daily basis, providing necessary assistance and guidance.Operational Efficiency And ReportingUpdate route-specific timings on the dashboard for accurate information.Handle sudden route cancellations and bus swaps effectively.Conduct route reconnaissance for new routes to ensure accurate navigation & effective operations.Submit comprehensive shift reports detailing route performance and any relevant incidents or observations.Submit weekly monthly performance reports with clients showcasing operational excellenceWhy Join Us?Be the face of premium operations for one of the most innovative mobility brands in the country.Own a function end-to-end with the freedom to build processes and drive impact.Competitive pay with growth opportunities in a fast-paced environment.If this interests you or got a reference, please share your profile at ashwini.mahadik@cityflo.com