Procurement Service Delivery Lead

Job DescriptionProcurement Service Delivery LeadWe are looking for a visionary leader to spearhead our global procurement service delivery operations. This role is pivotal in shaping the future of procurement excellence across multiple categories, driving innovation, and ensuring seamless service delivery. The Procurement Service Delivery Lead will manage a team of category managers and oversee strategic sourcing initiatives, operational governance, and stakeholder engagement at a global scale.This is an opportunity for a seasoned professional with 15+ years of experience in procurement leadership to influence organizational strategy, deliver measurable impact, and lead a high-performing team in a dynamic, global environment.Responsibilities:Strategic LeadershipDefine and execute the global procurement service delivery strategy, aligning with corporate objectives and business growth plansDrive transformation initiatives to enhance procurement efficiency, digital adoption, and sustainabilityTeam & Organizational LeadershipLead and mentor a team of managers across categories including Facility Services & Real Estate, Low Dollar Spend, and other indirect procurement areasLead the Procurement to Pay Operations (P2P Ops)Foster a culture of collaboration, innovation, and continuous improvement within the procurement organizationOperational ExcellenceEnsure end-to-end procurement service delivery meets SLAs, compliance standards, and stakeholder expectationsImplement best-in-class processes, leveraging automation and analytics to optimize performanceGovernance & Risk ManagementEstablish robust governance frameworks for supplier performance, contract compliance, and risk mitigationEnsure 100% adherence to global procurement policies and regulatory requirementsStakeholder EngagementAct as a strategic advisor to senior leadership, providing insights on market trends, cost optimization, and risk managementBuild strong relationships with internal business units and external partners to enable value-driven procurementKey Performance Indicators (KPIs):Cost Optimization: Achieve consolidated savings targets across all categoriesCompliance: 100% adherence to governance and audit standardsService Delivery: SLA compliance for procurement operationsTeam Performance: High engagement and capability development scoresStakeholder Satisfaction: Positive feedback from business units and leadershipWhy Join Us?Impact: Drive global procurement transformation and influence strategic decisionsLeadership: Lead a high-performing team and shape organizational successInnovation: Work on cutting-edge procurement technologies and sustainability initiativesGrowth: Opportunities for career advancement in a global organizationQualificationsEducation: MBA or equivalent from a Tier-1/Tier-2 B-School (preferred)Experience:15+ years in procurement and sourcing, with at least 5 years in a senior leadership roleProven track record in global procurement operations, multi-category sourcing, and service delivery managementTechnical Expertise:Proficiency in procurement platforms (SAP Ariba, Coupa)Strong understanding of global sourcing strategies, compliance, and risk managementPreferred Skills & Attributes:Strategic thinker with exceptional leadership and influencing skillsStrong negotiation and stakeholder management capabilitiesAbility to lead complex projects and drive organizational changeHigh attention to detail and commitment to operational excellenceAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion