Associate, Customer Service & Claims

About The JobTo accurately identify and meet policyholders’ needs by providing appropriate solutions and excellent customer service, while contributing to the achievement of operational targets.Address queries related to policy servicing, claims, benefits, and other insurance matters with professionalism and empathyProcess requests for changes such as address updates, payment modes, beneficiary details and other policy modifications in a timely and compliant manner.Assist policyholders in submission and tracking of claims, surrenders, maturities and survival benefits, ensuring a smooth and transparent processing experience.Update and verify customer information across systems to ensure accurate data for seamless service deliveryEducate customers on policy features, premium payments, coverage options, and other relevant details to support informed decision-makingAdhere to internal guidelines and regulatory standards while executing service tasks and handling sensitive customer data.Work closely with underwriting, claims and operations departments to resolve issues and enhance customer satisfaction.Deliver high-quality service that aligns with operational goals, customer satisfaction metrics and continuous improvement initiatives.Provide relief for colleagues during their absence to maintain uninterrupted service and operational efficiency.Execute advocacy-related initiatives and projects as assigned by the Operations Head, contributing to organizational visibility and strategic goals.Possess at least an A -Level or higher educational qualificationStrong customer service orientation and problem-solving mindsetStrong communication and interpersonal skillsProficiency in Microsoft OfficeExcellent time management and organizational skillsPrior experience in insurance or Customer Service is a plusHow You Succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who We AreFounded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.To All Recruitment AgenciesGreat Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.Work LocationsBN-GE BruneiJobSingapore