Associate, Sales Development (Hardware Sales)

The responsibilities of Associate, Sales Development are:Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)Identify leads and conduct lead managementSuccessful execution of permanent and segment specific telemarketing campaignsTo ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.Responsibility/Activity Client Management:Answer product inquiries via phone, chat and email following the policies and procedure.Generate quality leads following the company sales qualification process.Gather client’s feedback and business pains to provide the appropriate solution.Provide full support to clients following the protocols focusing on the set quality standards.Give accurate information to customers while maintaining a professional and courteous attitude.Input accurate information into customer management system to properly initiate sales process.Successful execution of permanent and segment specific telemarketing campaigns.Meet and exceed established sales goals.Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.  Monitor the client’s request and update accordingly.Knowledge Management:Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing toolsProactively research problems and solutions and share this information with the team.  Monitor team member’s performance dailyPrepare performance and other reports requested by supervisorsPerform other tasks assigned by management within the competenceFollow up all operational issuesTraining and DevelopmentSupport less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality supportCoach team membersRequirements (MUST HAVE)High school degree required, College degree preferredMinimum 1 year in Sales/Lead generation related experienceMinimum 1 year experience in Account ManagementMinimum 1 year working experience in IT Industry or with good IT knowledge on Server, Storage, Network and etc.Minimum 1 year experience with Customer Relationship Management (CRM) tool  Excellent communication skills both verbal and written in local language and EnglishStrong communicator, strong organizing abilities and process-oriented work styleSpecialist Expertise (preferred) - Interest in Technology and willing to learn more about assigned systems technologiesWorking with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team moralePlanning & Organizing - Ability to multitask, plan and prioritize workloadExperience of dealing with clients and ability to deal with virtual teamsResilience - Demonstrates resilience and ability to work on own initiativeProblem Solving - Demonstrates problem solving and troubleshooting skills Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets language and EnglishOther information:5 days' work week (Monday - Friday)KL Office is located at Menara TRXPermanent positionOnsitePrivacy and Information securityAdhere security requirements in the process.Protect the privacy of personal information.