Benefits Operations

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role And Responsibilities Perform daily operation/delivery tasks as per DTP. Complete assignments as instructed by Team Leads. Collaborate and work with other team members. Participate in team/company events as required. Comply with IBM BCG and team social contract."COMPENSATION Perform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, allowances to be granted to employees Maintain compensation records of employees, update appropriate systems that support compensation processes Manage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc. Calculate percentages and validate rates for increases, bonus and incentives Ensure accuracy of compensation related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface. Handle enrollment, termination of employee stock options and other data maintenance and administrative Stock processes including coordination with vendor Communicate compensation rules, policies, and delivery to employees Generation, printing and distribution of increase notifications and stock statements Generation and delivery of reports to various requesters (employees, third parties, HR, etc.) as requested/needed Interface with customers to resolve questions and issues regarding compensation administration/processes Interface with Third Party Providers on processes which impact compensation administration deliverables Act as Tier 2 for issue resolution of compensation related queries. Communicate or respond promptly to queries or for any changes to Contact Center. Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures. Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws. Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements. Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled Document monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics Serve as back up resource for other service owners as needed Create Root Cause Analysis (RCA) for any service delivery upset or misses Identify work process improvements and issue preventionBenefits Process employee benefits and claim applications either directly or via third party vendors Handle benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll Handle enrollment and termination of employees into various benefit plans based on policy Maintain Benefits records of employees and update appropriate systems that support Benefits processes Ensure accuracy of benefits related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface. Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc. Handles vendor management – support in contract renewal and administration of vendor payments Ensure efficient Benefits accounting management (FI posting, accruals, reconciliation) Communicate benefits rules, policies, and delivery to employees Generate legal and statutory reports to government and third party vendors. This also includes other reporting requests by the client Process vendor invoices and remittance of payments Issue payment instructions to third party or to client Finance Interface with customers to resolve questions and issues regarding benefits administration/processes Interface with third party providers (insurance companies, HMO’s, etc.) on processes which impact benefits administration deliverables Act as Tier 2 for issue resolution of Benefits related queries. Communicate or respond promptly to queries or for any changes to Contact Center. Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures. Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws. Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements. Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled Document monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics Serve as back up resource for other service owners as needed Create Root Cause Analysis (RCA) for any service delivery upset or misses Identify work process improvements and issue prevention"Required Technical And Professional ExpertiseBachelor’s/College Degree or above, preferably Human Resources related major.Immediate in MS Excel/Word and in reports.Advanced computer and internet navigation skills.Logical, organized, detailed, with good analytical skillsPreferred Technical And Professional ExperienceCompensation/Benefit experienceBPO experience is preferable.