Bilingual Customer Care Specialist - Multichannel

Ready to elevate your career in customer service with a premier financial institution? We are in search of Bilingual Client Care Specialists with at least B2 level English proficiency to be part of our multifaceted support team. You will interact with clients using voice and chat platforms, providing assistance with banking inquiries, processing transactions, and resolving account issues with empathy and professionalism. If you're a detail-oriented communicator eager to grow in a lively, fast-paced atmosphere, we’re eager to meet you!Channel: MULTI-CHANNEL (CHATS & CALLS)Requirements:Advanced English level-B2Full FlexibilityHigh School DiplomaOnsite Positions (Pavas)Candidate Profile:Professional and customer-focused with a strong service mindsetProficient in computer navigation and general PC skillsExcellent communication skills, both written and verbalReliable with a keen eye for detailStrong ability to multitask, adapt to changing priorities, and remain flexibleComfortable handling repetitive tasks in a fast-paced, high-volume environmentWorks well independently and collaboratively within a teamBenefits:Competitive Account bonusGenerate an additional income with our referrals program!On-Site doctorFREE On-Site GymEmployee Assistance Program (Finance, Legal, Psychological Assistance)Cafeteria SubsidyBirthday OffBenefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)Asociación SolidaristaTop Performer Recognition ProgramCNX University (free online courses and certifications)LinkedIn Learning enterprise profile for all Game Changers!Career Growth Program (CNX Advance)