Customer Service Representative

WHAT IS TIMELEFT?Timeleft is more than an app; it's a revolution against big-city loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.Every Wednesday, we host over 25,000 strangers in restaurants in 205 cities and 52 countries. As we expand our reach, we invite driven, curious individuals to join us on this journey.THIS IS NOT A TYPICAL CUSTOMER SERVICE ROLEThis job is for someone who loves change and thrives when there’s always something new to figure out. If you're looking for a role where you do the same thing every day, once you’re trained, this isn't the job for you.At Timeleft, things move quickly. Processes evolve constantly, we try new ideas, and we expect you to shape how we work actively. This is an excellent fit if you get energy from problem-solving, learning new tools, and building systems from scratch, rather than just following a script.WHAT YOU’LL BE DOINGWe're beginning an exciting new chapter and seeking a Customer Service Rep to join our Global Customer Service Team. This is a unique opportunity to help build the foundations of customer experience for a rapidly growing startup in the social space.You will:Answer customer questions and needs in a timely, thoughtful, and empathetic wayTailor responses to individual situations and adapt quickly as things changeOwn a high volume of tickets each week, with accuracy and attention to detailFlag recurring problems and collaborate with the team to fix root causesProactively improve our internal knowledge base and workflowsHelp prioritize incoming tickets and ensure urgent issues get rapid attentionBring ideas, feedback, and solutions to team discussions➡️ The work schedule is Tuesday to Saturday, full-time, starting your work day at 10 am (8 hour hour work day)WHO WILL LOVE THIS ROLEYou will thrive here if you:Enjoy figuring things out when there isn’t a perfect playbookStay calm and focused, even when things are changing fastLike learning new skills and tools (because we will ask you to!)Have strong judgment and can make good decisions independentlyGet satisfaction from improving systems, not just following themYou will struggle here if you:Prefer doing the same tasks day after dayGet stressed by constant change or ambiguityNeed a very rigid structure or step-by-step instructions at all timesQUALIFICATIONS REQUIRED1–2 years of remote experience as a customer support agentProven startup experience (B2C preferred)Excellent communication and de-escalation skillsCreative, proactive approach to problem-solvingNative-level English; second language a strong plusExperience with Zendesk, Slack, and NotionStable internet connection, reliable computer, and dedicated workspaceWHAT’S IN IT FOR YOUA front-row seat in a rapidly growing startup solving real-world lonelinessCompetitive pay and flexible hoursThe chance to shape how we deliver customer experienceOpportunities to grow your skills and career as the company expandsJoin Timeleft dinners and see your work’s impact on real peopleINTERVIEW PROCESSRead this ad carefully to make sure it’s really for you and apply45-minute video call with the Customer Support Team LeadComplete a short, written exercise30-minute video call with Head of Customer Support30-minute video call with a CS Team MemberReference checksIMPORTANT: We are looking for someone who can start as soon as possible 🚀