ePOP Support Agent (12-Month Project)

We’re hiring for a 12-month remote role supporting electronic order processing (ePOP) for a multinational team. If you’re detail-oriented, tech-savvy, and fluent in English, this is your chance to join a dynamic back-office operation with global impact.🧾 What You’ll DoManage and resolve basic to intermediate order issues via Salesforce queueMonitor and troubleshoot consistent error types across D365, Salesforce, and SAP (3M version)Collaborate with internal teams to support EDI-related tasksReceive full training and ongoing support from experienced agentsReport to managers based in Costa Rica and the U.S.🎓 Who We’re Looking ForAdvanced university student or graduate in Business Administration or related fieldEnglish proficiency at C1 level (most critical requirement)1–2 years of experience in order management, EDI support, or CRM operations in multinational environmentsAt least 1 year in customer service back-office roles will also be consideredBasic understanding of Salesforce CRM, SAP, Microsoft Dynamics, and Power BI is a plus💻 What We Offer100% remote workStructured onboarding and mentorshipExposure to global systems and workflowsOpportunity to grow in a multinational environmentReady to take the next step in your career? Apply now or share with someone who fits the profile!