Billing & Charging Assurance Specialist

The Billing & Charging Assurance Specialist plays a critical role in safeguarding the company’s revenue through hands-on execution of reconciliation, billing validation through various reports, and leakage detection activities. Operating under the Operations group and aligned with the eTOM Assurance model, this role ensures the validation of data to ensure that accurate billing is executed, identifies discrepancies, and supports timely resolution of revenue-impacting issues. The analyst works closely with internal stakeholders such as IT, Finance, and the Operations teams, and aligns operational activities with the governance frameworks defined by the Revenue Assurance team under the Chief Risk Officer. Responsibilities:Revenue Assurance ExecutionPerform regular reconciliation of data across systems (e.g., Network vs. IBAS, Triple A vs. billing, CRM vs. billing).Investigate anomalies, usage gaps, and revenue discrepancies, and coordinate with process owners to resolve them.Support execution of controls and validations as defined by the Revenue Assurance Governance team.Assist in the preparation of incident reports and root cause analyses for identified revenue leakage cases.Track and monitor revenue assurance KPIs and raise flags for missed thresholds or process breakdowns.Billing and Charging AccuracyValidate billing runs to ensure completeness and accuracy for all customer segments (postpaid, prepaid, enterprise).Cross-check rating configurations, tariffs, and discounts in billing systems against approved product catalogs.Analyze customer complaints and disputes related to billing; identify root causes and work on timely resolution.Support UATs (user acceptance tests) and go-live validations for new billing releases.Reporting and ComplianceGenerate regular reports on reconciliation status, leakage findings, issue resolution, and control compliance.Document and maintain logs of analysis activities, case investigations, and control checks.Support internal audits by providing necessary data extracts and explanations of controls/processes. Key DeliverablesDaily/weekly reconciliation reportsRevenue leakage tracking and issue logsRoot cause summaries and resolution supportBilling validation and dispute reportsCompliance checklists and control execution logsQualifications:Bachelor’s degree in Business, Accounting, Engineering, IT, or a related field2–5 years of experience in telecom operations, billing, finance, or analyticsFamiliarity with telecom billing systems (e.g., Convergent Billing, Mediation, CRM) is preferredStrong analytical and problem-solving skillsProficiency in Excel and working knowledge of SQL or other data querying toolsGood communication skills for cross-functional collaborationKey CompetenciesStrong analytical and problem-solving skillsAbility to work under pressure and manage critical incidentsEffective communicator across technical and non-technical teamsDetail-oriented, process-driven, and customer-focused