Branch Manager

Purpose of RoleTo lead the branch into profitability by ensuring all revenue lines (car wash, detailing, food & drinks, car accessories, mobile service, subscriptions, off-site marketing, and air freshener sales) are optimized while maintaining world-class standards, preventing leakages, and inspiring staff performance.Key ResponsibilitiesBusiness Growth & RevenueDrive revenue across core (wash, detailing) and auxiliary lines (food, car accessories, air fresheners).Design and implement local marketing campaigns and community activations.Track and report daily, weekly, and monthly performance metrics.Customer Experience & Brand StandardsEnsure seamless end-to-end customer service, from check-in to car quality assurance for pick-up.Maintain spotless branch appearance, ambience, and adherence to service protocols.Resolve customer complaints quickly and professionally.People ManagementLead, motivate, and discipline grooming specialists, customer service, and sales staff.Coordinate off-site sales and marketing drives (air fresheners, bulk wash packages, accessories).Manage staff schedules, appraisals, and ongoing training.Financial & Fraud ControlSupervise branch cash, POS, and digital transactions with HQ reconciliation.Monitor inventory (chemicals, towels, accessories, tools, food supplies) to prevent theft and wastage.Enforce daily ticketing and CCTV-based accountability systems.Operations & MaintenanceEnsure equipment, generators, and facilities are serviced regularly.Ensure adherence to SOPs and operational systems.Escalate repair or replacement needs to Group Admin promptly.Comply with health, safety, and environmental policies.Required CompetenciesProven track record in managing fast-paced, multi-revenue businesses (QSRs, auto services, FMCG, hospitality, retail).Strong commercial mindset with basic financial literacy.Experience in marketing, sales activation, and people leadership.High integrity, resilience under pressure, and a can-do attitude.Ability to drive; valid driver’s license preferable but not compulsory.QualificationsMinimum HND/B.Sc. in Business, Marketing, or related field.3+ years of management experience in a multi-branch brand (restaurant, auto services, or retail).Proficiency in MS Office/Google Workspace; familiarity with POS and CRM systems.Compensation & Benefits₦120,000–₦150,000 monthly salary.Performance bonuses on revenue and cost-saving KPIs.Accommodation allowance.Career growth pathway to Area Manager/Regional Manager within 2–3 years.