Business Analyst

About the RoleSupport delivery of multiple identity, access, governance and onboarding initiatives by owning the business analysis activities end-to-end. Act as the bridge between business stakeholders and delivery teams, ensuring clarity, alignment and measurable outcomes.Key ResponsibilitiesOwn the BA deliverables across projects including onboarding, IDP integration, support/change processes, governance and PAM discovery.Own application onboarding as mini-projects – capture, track and manage requirements end-to-end for each onboarding, ensuring smooth stakeholder engagement, clear documentation and successful adoption.Engage with stakeholders at all levels (application teams, architects, governance forums, senior leadership) to elicit, challenge and document requirements.Define acceptance criteria and success measures for application and feature development deliverables in collaboration with sponsors and delivery leads.Map processes and workflows (as-is and to-be) to ensure clarity and traceability.Facilitate workshops, interviews and walkthroughs to gather input and build consensus.Produce high-quality artefacts: requirements specs, process flows, decision logs, governance packs.Ensure JSM workflows, policy changes, onboarding processes and governance structures are well understood and adoptable.Track progress against deliverables, flag risks/issues and help drive resolution.Act as the “voice of the business” in technical discussions, ensuring outcomes deliver business value.Maintain clear documentation for handover and future audit.Required SkillsStrong stakeholder management: able to communicate confidently with execs, governance forums and delivery teams.Comfortable taking ownership of outcomes, not just producing requirements.Skilled in requirements elicitation, analysis and documentation.Experience with process mapping (e.g. BPMN, swimlanes, Visio, Lucidchart, Miro).Strong facilitation and workshop skills.Familiar with IT service management concepts (e.g. JSM/ITIL) and governance processes.Knowledge of identity/access management concepts is a plus, but willingness and ability to learn specifics is more important.Excellent written and verbal communication skills.Self-starter, able to work independently while keeping stakeholders engaged. Preferred SkillsExposure to JSM (Jira Service Management), identity and authorisation (not necessary).Experience in risk, compliance, or governance contexts.Background in large, complex organisations with multiple stakeholders.