Product Analyst

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”.Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Be part of an exciting team where you will be challenged every day.Work closely with the range of teams within the business to bring products to life.Work with customers and identify opportunities to support their strategy and improve their processes across functions.Your Responsibilities:Serve as the primary point of contact for customers experiencing product issues.Troubleshoot and resolve complex technical problems via phone, email, or chat.Escalate unresolved issues to the Leadership, Product team, engineering, external teams as needed.Document reported issues, resolutions, and best practices in internal knowledge bases.Collaborate closely with product managers and engineers to communicate customer feedback and identify recurring issues or improvement opportunities.Support product rollout activities, including user testing and post-launch monitoring.Assist in creating support documentation, FAQs, and user guides.Monitor system alerts and proactively identify potential issues impacting product performance.Essential skills:Qualification in Information Technology, Computer Science, Business, or related field preferred.8+ years of overall experience, Mid-Senior level professional, with 3+ years in a product or technical support roles.Strong analytical and problem-solving skillsStrong knowledge of B2B payments and managing clients on a digital payment platform essentialAbility to translate business/customer needs into functional & process requirements and definition documentsSkilled in change management, problem solving, gap and impact analysisStrong relationship management and conflict resolution skillsProven track record of positively collaborating with and influencing partnersTeam player, with ability to communicate clearly and concisely in both written and verbal form to different audiencesAbility to manage own time and work independentlyAbility to manage competing demands on timeExcellent communication and customer service abilities.Familiarity with ticketing and systems (e.g.ServiceNow, Rally, JIRA)Knowledge of APIs, AMQ’s, SQL, XML or cloud-based platformsDiversity, Inclusion and WellbeingTata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.