Business Card & Merchant Specialist

One-year fixed term contract opportunity at KiwibankExcellent benefits including wellbeing days to recharge when you need itBased in Wellington Central, Lower Hutt or Christchurch with hybrid work arrangementsThis is us. Where making an impact matters. Grow you banking career and join our small diverse Business Cards and Merchant team at Kiwibank. As a Business Card and Merchant Specialist you will:Manage the customer phone line, email, and Service Now Dashboard.Support customers with conducting product analysis and providing merchant product services tailored to our customers’ needs.Manage risk compliance, documentation and fraud investigations.Assess applications, complete contracts, and check compliance (including PCI and credit checks).Create Business Credit cards and load the cards into the system.Handle maintenance request for both Business Cards and MerchantsDeliver daily updates to stakeholders, customers, and internal teams on status, approvals, and request timelines.Contribute to the team’s continuous improvement projects.This is a one-year fixed term contract opportunity.This is us. Where your expertise matters. At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:Prior banking experience in contact centre, branch or banking operations is preferred.Strong numeric capability and advanced Microsoft Excel knowledge is beneficial. High attention to detail with good investigative skills to pick up anomalies. Good communication and ability self-manage your workload. You do not need to tick every box here to be considered!This is us.  Where your career matters.   Joining our Business Cards and Merchant team will open up a range of career opportunities. You can progress your career and transition into a role within Business banking, fraud prevention and customer protection, Continuous Improvement and more!You will be supported by your manager to explore potential career pathways, build your skillsets through development courses and training and apply for internal opportunities.Apply Now – applications close on Thursday 6 November. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.This is us. Where you and your whānau matter.Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.