Business Data Analyst

About The CompanyMilliman IntelliScript is a distinguished division within Milliman, Inc., a globally recognized consulting firm with a rich history of delivering innovative solutions across various industries. IntelliScript comprises a team of hundreds of experts spanning fields such as actuarial science, information technology, clinical practice, and data analytics. The division specializes in developing and deploying category-defining, data-driven software-as-a-service (SaaS) products tailored for clients in insurance, health IT, and life sciences sectors. Known for its entrepreneurial spirit and collaborative culture, IntelliScript fosters an environment of innovation, excellence, and transparency. The company values each employee's voice, encouraging ideas that push the boundaries of potential and growth. With a commitment to continuous learning, professional development, and community engagement through employee resource groups, Milliman IntelliScript offers a dynamic workplace where talent is nurtured, and career advancement is prioritized.About The RoleThe Business Data Analyst at IntelliScript plays a pivotal role in understanding and improving business processes through data analysis and technology integration. This remote position involves collaborating with stakeholders to gather and analyze business needs, translating them into technical requirements, and documenting processes for technical teams. The analyst will examine existing workflows and data flows to identify areas for optimization, ensuring data integrity and operational efficiency. Responsibilities include querying SQL databases, investigating system performance, and conducting cross-system analyses using tools such as AWS CloudWatch and S3. The role also encompasses creating process diagrams, evaluating system enhancements, supporting testing phases, and facilitating effective communication between business units, IT teams, and vendors. The Business Data Analyst will contribute to continuous improvement initiatives, monitor system performance, and support change management and training efforts to ensure successful adoption of new systems and processes. This role requires a proactive approach, analytical mindset, and excellent communication skills to support organizational growth and operational excellence.Qualifications5+ years of relevant experience in data analysis, business process improvement, or related fieldsProficiency in SQL and experience working with B2B database environmentsStrong skills in Microsoft Excel for data summarization and organizationExperience in business process modeling, data flow diagramming, and requirements documentationFamiliarity with cloud-based tools and monitoring platforms such as AWS, CloudWatch, and S3Excellent analytical and problem-solving skills with the ability to synthesize data from multiple sourcesStrong communication skills for engaging with both technical and non-technical stakeholdersUnderstanding of SDLC and project management methodologiesProactive, positive attitude with the ability to facilitate collaboration among team membersAbility to develop practical solutions through logical, systematic approachesExperience in environments subject to HIPAA and/or PCI regulations (preferred)Experience in SaaS, actuarial science, or insurance underwriting industries (preferred)Continued education or advanced degrees in Business, Information Systems, Computer Science, or related fieldsResponsibilitiesCollaborate with stakeholders to identify business needs and translate them into clear functional and technical requirementsAnalyze existing business processes and data flows to identify opportunities for optimization and efficiency improvementsReview and query SQL databases for monitoring, troubleshooting, and root cause analysisInvestigate API performance, server health, and operational metrics by integrating data from multiple sources such as databases, CloudWatch, and S3Execute scenario-based analyses to assess transaction impacts, patient matching issues, and other operational scenariosCreate and update process diagrams and data flow maps to visualize workflows and future-state designsEvaluate and propose system enhancements, including database schema improvements, logging, and workflow adjustmentsSupport testing and validation activities, including user acceptance testing and system change validationAct as a liaison between business units, IT, and external vendors to ensure project alignment and successful deliveryAssist with change management activities, including user documentation, training, and system adoptionMonitor system performance and user feedback to recommend continuous improvement initiativesContribute to cross-functional team efforts to achieve organizational goals and project milestonesBenefitsComprehensive medical, dental, and vision coverage for employees, dependents, and domestic partnersEmployee Assistance Program (EAP) providing confidential support services401(k) plan with company matching and profit-sharing contributionsDiscretionary bonus program recognizing individual and team contributionsFlexible Spending Accounts (FSA) for dependent care, transportation, and medical expensesPaid Time Off (PTO) starting from the first day of employment, with accrual based on full-time or part-time statusMinimum of 10 paid holidays annuallyFamily building benefits, including adoption and fertility assistancePaid parental leave of up to 12 weeks for eligible employeesLife insurance and Accidental Death & Dismemberment (AD&D) coverage fully paid by MillimanShort-term and long-term disability insurance fully paid by the companyEqual OpportunityMilliman is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Employment Opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.