Clients Relations Associate

Company DescriptionAC Prime Insurance Brokers, Inc. is a growing insurance brokerage in the Philippines, dedicated to providing innovative and reliable insurance solutions. Our leadership team brings decades of industry experience, ensuring exceptional service and client-focused solutions.We are looking for a Client Relations Associate to support our Account Executives in managing client relationships, ensuring excellent service, and facilitating smooth insurance transactions.Role DescriptionThis is a full-time on-site role for a Client Relations Associate located in Makati. The Client Relations Associate will be responsible for managing client relationships, addressing client inquiries, providing exceptional customer service, and solving client-related issues. The role includes tasks such as maintaining client records, coordinating with internal teams to meet client needs, and performing client follow-ups to ensure satisfaction.Key ResponsibilitiesAssist Account Executives in managing client accounts and responding to inquiriesProcess insurance applications, policy renewals, and client documentationRespond promptly to client inquiries through email, phone, and in-person interactions.Provide accurate information about insurance products, policy coverage, and claims processes.Assist clients with policy applications, renewals, endorsements, and cancellations.Coordinate with underwriters and other internal departments for policy issuance and updates.Monitor client accounts to ensure timely premium payments and policy updates.Maintain accurate and up-to-date client records in the company database.Build strong relationships with clients to enhance loyalty and retention.Gather feedback to identify areas of improvement and ensure client satisfaction.Prepare and maintain necessary reports, documentation, and correspondence.Support the sales team with client-related tasks, including quotations and proposals.QualificationsStrong Interpersonal Skills and Client Relations skillsExcellent Communication skills (both written and verbal)Proficiency in Analytical Skills to solve client-related issuesCustomer Service experience and skillsBachelor's degree in Business Administration or related field is preferredAbility to work effectively in a team-oriented environmentKeen attention to detail and organizational skills