Clinic Officer / Clinic Receptionist

About The CompanyEast Coast Podiatry is widely recognised as one of the most prestigious Podiatry group practices in the world. Patients from all over the globe travel to Singapore to seek our expert care for lower limb disorders. We specialise in a wide range of leg and foot conditions, treating people from all walks of life. From new-borns with clubfoot deformity, complex paediatric gait disorders, common adult pains including knee arthritis, lower limb sports injuries, diabetic foot ulcers, to soft tissue conditions such as warts, fungus and toenail issues.East Coast Podiatry is managed by a professional management team with its head office at Lower Delta Road. We operate specialist clinics located at Kembangan, Orchard, Novena and Bukit Timah. As a strong advocate of the Singaporean spirit, we welcome former cabin crew of Singapore Airlines to join our team to make a difference in our service standards towards patient care.Our practice welcomes candidates who have the right mindset, who believe in themselves and who can meet the exacting standards of our Practice. People who will uphold the virtuous culture of our Practice and place patient-care above themselves. Continuous professional development and career advancement opportunities are available to you. We are an extremely competitive team and we are looking for people who are good team players and who will excel in our dynamic and fast-paced work environment.About The RoleOur Clinic Patients Relations team is growing rapidly and we’re looking for energetic, customer-oriented and detailed oriented folks to join our energetic team. As a Clinic Receptionist you will manage all aspects of patient’s experience at the front (and back of) desk.ResponsibilitiesCustomer ServiceBe the first point of contact to patientsManage appointments, payments and patient enquiriesHandle patient's concerns and provide appropriate solutionsUndertake cashiering, invoicing and collection of paymentsClinic OperationsOpening and closing of clinicPrepare instruments and treatment roomsEnsure equipment are operationally-readyMaintain overall cleanliness of clinicAdministrationUpdate and maintain patient files and databaseUndertake inventory and stock-takingUndertake administrative duties and other relevant duties as required for clinic operationsRequirementsFluent in spoken and written English. Ability with other languages is an advantage.Ability to multi-task, prioritise and manage time effectivelyAble to establish and maintain a positive rapport with teammates and patientsMust be able to work on SaturdaysMust be willing to travel to all 4 clinic locations and HQ (when required) Job HighlightsPermanent Full-Time position5/5.5/6 day work arrangements available; Work hours: 830am – 6pm (Monday to Saturday)No relevant medical experience requiredPossible additional allowance component for experience as Cabin Crew and/or Hotel Service StaffOvertime payableStarting Annual Leave entitlement: 14Insurance & medical coverageCareer progression