Cloud Operations Engineer

Role DetailsLocation: Hybrid - ManilaContract Duration: Full TimeWork Schedule: 10am - 6pm, US Mountain Time and some weekendsAbout UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.The RoleWe are seeking a talented Cloud Operations Engineer to join our team.The Cloud Operations Engineer role is an individual contributor who is responsible for the planning, rollout, maintenance, inter-connectivity and troubleshooting of Crescendo’s cloud platforms (such as Google Workspace, Slack, Jira, and others).This is a technical role designed to include both collaborative business analysis with associates throughout the company and back end technical work independently of, and in collaboration with, the IT, Security, and Engineering teams.What You’ll Do:Effectively communicate complex concepts with vendors, customers, co-workers and management, both verbally and in writingEngage with business partners to analyze opportunities and implement innovative process and technology solutionsEvaluate, implement, and support reference integration architectures between platform systemsPerform advanced administration and troubleshooting of Crescendo platform systemsOwn the change management and configuration/maintenance processes for specific Crescendo network and cloud platformsStrategize with the global IT manager on new platform/app initiatives, feature rollouts, and potential integrations between platformsCollaborate with the information security team to ensure that platforms are secure and meet Crescendo standardsMonitor platforms and address availability and security issues as they ariseAssist the information security team in performing regular access audits and performs role & license changes as appropriate within each platformMaintain documentation in Crescendo’s Confluence wiki on platform management best practices, admin guides and troubleshooting guidesTrain IT and security staff on platform administration best practices and standard procedures What We Expect From You:3-5 years experience in business analysis techniques and business process engineeringSome knowledge/experience with modern scripting languagesGood knowledge administering and configuring enterprise productivity or line of business platformsKnowledge of modern SaaS platforms and cross-platform integrationsSDLC knowledgeKnowledge of and experience applying structured IT change management proceduresStrong business acumen and communication skillsDesirable (not required) technical knowledge:Configuration/Management of SaaS platforms such as Google Workspace, Slack, JiraExperience working with SSO and identity providersExperience administering cloud platforms such as GCP, AWS Why Crescendo?We’re building a new category: Augmented AIWe’re moving at record-breaking speed: 0 to $100M+ ARR in under a yearWe only win when our customers win—outcomes over hype, every timeYou’ll be part of a high-performing, purpose-driven team obsessed with speed, creativity, and craftThis is your chance to help define the DNA of Crescendo’s sales culture. If you’re ready to learn fast, build fast, and grow fast—let’s talkCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the missionEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forwardManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s nextTake ownership: Bold choices with integrity at the core—that’s how impact lastsBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learningCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.Powered by JazzHRHYb35yRg9c