Office Coordinator (Hybrid Role)

Key Responsibilities: Customer SupportRespond to customer inquiries via email, phone, or chat in a timely and professional manner. Troubleshoot and resolve basic product or service-related issues. Record and manage customer feedback and escalate unresolved issues when necessary. Maintain accurate records of all customer interactions in the system. Administrative SupportProvide general administrative support to the local team and management. Assist in scheduling meetings, preparing reports, and maintaining documentation. Support HR-related activities, such as coordinating interviews and onboarding. Office AdministrationSubmit electricity, rental, and other utility bills to the management office for processing or reimbursement.

Maintain and restock office supplies, groceries, and pantry items regularly. Coordinate and monitor regular water bottle refills to ensure continuous supply. Arrange daily lunch orders for the team, manage delivery schedules, and accommodate dietary preferences as needed. Maintain and update records of car passes for staff and visitors; liaise with building management for issuance and renewals. Ensure timely renewal of internet service and coordinate with the service provider for any issues or upgrades. Maintain and update an asset inventory list (laptops/PCs and accessories) and coordinate with IT support if any device-related issues arise.

Liaise with building management and external vendors for maintenance, repairs, and deliveries. Ensure the office environment is clean, organized, and fully operational. Coordination & CommunicationCommunicate effectively with regional teams and headquarters to support operational and project needs. Coordinate logistics for team meetings, staff travel, and company events as required. Ensure compliance with internal policies and local regulations. Requirements: Diploma or Bachelor's degree in Business Administration, Communications, or a related field. 1–3 years of relevant experience in customer support and/or office administration. Proficient in English & Burmese (both written and spoken) is mandatory.

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace. Well-organized, detail-oriented, and able to multitask in a fast-paced environment.